NB: We are just starting our service. If you are facing any trouble using it, please report the issue so that we can take care. Below we will share advices for troubleshooting. |
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Bluetooth connectivity |
If you are facing trouble to connect to the master box, we advice to 1. turn off the master box, 2. logout from the app, 3. close the app on your phone completely, and 4. turn off your phone’s bluetooth function. Please wait a few seconds and reverse the process. Your connection is stable when you see the battery symbol on the upper end of the home screen. |
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Number salad |
Once calibrated, the sensors know & memorize which sleeve number they have. If, however, you feel that the sensors are not reacting as they should, you can re-calibrate the sensors using the “Calibrate” command in the “Get started” section. |
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App crash |
Don’t worry, when the app crashes. This may happen. Simply close the app and restart it, then you are good. When the app continues to crash, please deinstall the app from your device and reinstall through the app store. If possible, please report the incident to us via the app’s contact function or via email to info@quickfeet.net so that we can fix the problem. |
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Cable wiring |
The cables need to be wired according to the provided wiring scheme. The signal ring is closed, when the LED of the master box lights up permanently. When the LED flashes, the ring is not closed. In such case, please recheck the wiring (Are you using the correct I/O sockets? Are all connectors locked?). If the LED continues to flash, there might be a hardware problem. Please contact us via the app’s contact function or via email to info@quickfeet.net so that we can fix the problem. |